Skip to main content
About this guide and its review
Status: CanonicalLast reviewed: 2026-10-20Scope: Public

Reception: arrival and appointments

Your goal​

Keep the patient identity, appointment and arrival state clear.

A short daily checklist​

  1. Search for the patient before adding a new file.
  2. Book or reschedule through Appointments and review confirmation.
  3. Use Record arrival only when the patient is physically present.
  4. Read the current waiting/treatment state from Today.
  5. Book a requested follow-up or open the permitted account action.

Keep the patient identity, appointment and arrival state clear. Follow the steps in order and confirm each saved result.

What to expect​

Opening an appointment does not record arrival. A late patient is not automatically a no-show. Clinical notes and payment collection depend on your granted access.

If you cannot continue​

Read the visible explanation. Check the patient and latest saved state before retrying. Ask the clinic owner about missing access; use Help and support for a persistent problem without including patient details.

Read the task guide​

Patients · Appointments · Today