About this guide and its review
Book and change an appointment
Find the right view
Use Day for detailed timing, Week for several days, or Month for a wider view. Times follow the clinic timezone. The selected date and view remain in the page address, so Back returns to your previous view.
Show filters opens patient, chair, status, clinician and type choices available to you. Active filters appear as small labels. Reset filters clears those choices without changing the date or view.
Make a booking
- Choose New appointment, or a verified free + on the day map.
- Search for and select the patient. Check the name and patient number.
- Choose the reason/type and duration. Select clinician and chair when there is more than one choice.
- Pick an available suggestion, or enter a date and time. Review the end time.
- Press Save appointment and wait for confirmation.
Choosing a free time opens a draft. Only the confirmed booking reserves the appointment.
If the patient is new, use the registration option in the booking form. Saving the patient returns you to the appointment draft; it does not also book it.
Read the day map
Each chair has its own track. A card's width shows the saved duration; small time marks help locate quarter-hours and half-hours. Empty space is free time only when availability has been checked. Click an existing card to open its details. With filters active, missing cards are not proof that time is free.
The next-appointment card opens the exact appointment when its details are available. Opening details changes no appointment state.
Example: read the booking view
Open a fictional Arabic appointment screen
Look for: Day / Week / Month beside the date, Show filters, and a separate chair track. The lower timeline is a second view of the selected day. This original fictional screenshot contains only two appointments; an empty visible area does not guarantee that another filtered or unchecked time is available.
Change or cancel
- Reschedule moves the same appointment after checking availability again.
- Confirm Cancel appointment to remove it from the active schedule. Its cancellation stays in the history; a late label does not cancel it or mark it as a no-show.
- Record arrival from Today when the patient is actually present.
Restore a cancelled appointment
Open Show cancelled appointments, then the appointment's details. If you can update appointments, choose Restore appointment to schedule, enter the reason, and press Check and restore appointment. Restoration keeps the original patient, clinician, chair and time. It cannot reopen a past appointment or one linked to a visit.
The clinic checks current working hours, breaks and all actual reservations, including bookings hidden by your filters. A conflict leaves the original cancelled and the replacement booking unchanged. Choose another available booking instead. The previous cancellation and restoration reason remain in the history. If the save result is uncertain, retry the same request; the clinic does not restore it twice.
Restoration succeeds only when the original time is still available. A conflict preserves both bookings.
If booking fails
Choose another time if there is a conflict; a second user may have booked the slot. Check working hours and duration. If availability is unknown, review the manual choice carefully. After a lost response, look for the appointment before starting another booking.