About this guide and its review
Today: from arrival to departure
When to use it
Open Today to see the current clinic day. Use the date control to review another day; return to the current day before recording live patient movement.
Record arrival when the patient is present, start the visit, save care, then complete it. Payment and departure are separate actions.
Example: find the next action
Look for: the selected date at the top, each chair's track, and Start visit beside a waiting patient. The counts describe different things: scheduled appointments and patients already in the clinic need not be equal. This is an unchanged screenshot of a fictional Arabic clinic, not your live queue.
What should I press?
| Patient state | Next action |
|---|---|
| Has an appointment but is not here | Wait; opening the appointment does not record arrival |
| Has physically arrived | Record arrival |
| Is waiting in the clinic | Start visit when ready |
| Is already receiving treatment | Continue visit |
| Treatment is paused | Resume visit |
| Visit is complete | Open its summary or patient account |
The waiting list helps you scan arrival order; the dentist can choose any eligible waiting patient. A late label does not mark a patient as a no-show. Use the explicit No-show action when appropriate.
For a walk-in, use Patient without appointment. Do not create a fake appointment to represent the visit.
What to expect
Arrival moves the patient to In clinic now without changing the booked time. An eligible new arrival offers a short Undo window. It works only before further changes or treatment; it does not cancel the appointment.
Starting opens the correct patient record. Pause and resume keep the same visit. Finishing treatment does not collect money, send a message, book a follow-up or mark departure. Review each needed action separately.
If something goes wrong
- If another visit is active, review that visit instead of creating a duplicate.
- If the page cannot confirm the latest state, use its retry action; an unavailable section does not mean there are no patients.
- During disconnection, arrival, start and resume may be unavailable. Read the connection message rather than repeatedly pressing the button.
- If an action conflicts with a newer change, use the refreshed state.
Continue with appointments, treatment or payment.