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Support And Reporting A Problem

Arabic version is available through the language switcher.

Use the Support workspace or support action when a clinic user needs help with a real workflow and cannot resolve it from the page.

Before reporting, collect safe context:

  • what the user was trying to do;
  • which workspace was active;
  • the approximate time;
  • the visible error message;
  • whether the issue affects one patient, one user, or the whole clinic.

Do not include patient medical details, passwords, provider credentials, access tokens, signed links, or diagnostic bundles in screenshots or written reports.

If a page shows a permission denial, ask an authorized clinic manager to review the user's role and workspace access before treating it as a technical defect.